Return Policy

At Nuvitec, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality Smart Home products and a smooth, reliable shopping experience. If you're not completely satisfied with your purchase, we’re here to help.

🕒 Return Window:
We accept returns within 15 days of delivery for eligible products.

✅ Conditions for Return:
- Items must be unused, in their original condition, and with all packaging and accessories included.
- Some items may not be returnable for hygiene or customization reasons (clearly stated on the product page).

⚠️ Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos and your order number. We’ll resolve the issue quickly with a refund or replacement.

📩 How to Start a Return:
Email us at info@nuvitecpr.com with your order number and reason for return. We’ll provide specific instructions based on the item and supplier.

💳 Refunds:
Once we receive and inspect the returned item, we’ll issue a refund to your original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Thank you for trusting Nuvitec. We’re here to help you create a smarter, more comfortable home.